Tuesday, October 11, 2011

Serenity Now

Turn on the TV and find this message on my screen:


After trying to reboot my cable box twice, I call the customer service line and go through all the prompts - 1 for English, 4 for customer and technical support, 2 for if you don't have video or audio on your screen.  Then, instead of putting me through to a customer support person, I get a pre-recorded message to the effect of "This is not a NowTV problem; you need to call another number."  Frustrated, I press 0 to speak with an operator; however the line just rings and rings and rings...for 5 minutes. 

Can someone please explain to me why I'm directed by NowTV to call this number for this specific error only to have NowTV tell me that I'm calling the wrong number??

These are the moments I realize it's a good thing I don't live in a country where guns are legal and accessible.  (Kidding.  Well sort of.)

1 comment:

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    ReplyDelete